Privacy Policy

Timeless Legacy Collections Pvt Ltd (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you access or use our e-commerce platform to buy or bid on collectible items such as banknotes, coins, and stamps.

This Policy is in compliance with applicable Indian laws, including the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Consumer Protection (E-Commerce) Rules, 2020, and the guiding principles under the Digital Personal Data Protection Act, 2023.

2. Scope and Applicability

This Policy applies to all visitors, registered users, and customers accessing our services, whether browsing, purchasing, or participating in auctions conducted through our online platform.

By continuing to use our platform, you consent to the practices described in this Policy.

3. Information We Collect

We may collect and process the following categories of information:

a. Personal Identifiable Information

  • Full Name
  • Phone Number
  • Email Address
  • Shipping and Billing Address
  • Age/Date of Birth (if age verification is required)

b. Transactional and Financial Information

  • Order and invoice history
  • Payment method details (processed securely through third-party RBI-compliant gateways, we do not store card/bank details)
  • Order history and tax invoices (in compliance with GST rules)
  • Auction settlement details (processed 12–15 working days post-auction)

c. Auction and Bidding Data

  • Proxy bids (if applicable)
  • Lot purchase details
  • Abandoned or unpaid lots
  • Bid amounts placed
  • Auction activity and success history
  • Payment and settlement information post-auction (processed after 12–15 working days)
  • Blacklisting record (for fraudulent or policy-violating activity)

d. Technical and Device Information

  • IP address
  • Device type and operating system
  • Browser type
  • Access logs and usage patterns
  • Cookies and session data
  • Login timestamps
  • Website usage/traffic analytics

e. User-Generated Content

  • Reviews, feedback, and messages
  • Emails and communications sent to our customer support
  • Dispute communication records
  • Requests for authentication or return

4. Purpose of Data Collection

Your data is collected and used for the following purposes:

  • To process product purchases and deliver orders
  • To manage bidding and auction operations
  • To facilitate payments and issue invoices
  • To provide customer support and resolve disputes
  • To comply with legal, regulatory, and tax obligations
  • To improve platform performance and user experience
  • To send marketing and promotional offers (only if you consent)

5. Use of Cookies and Tracking Tools

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember preferences and cart details
  • Analyze website traffic and usage
  • Provide a personalised browsing experience
  • Serve relevant ads (if enabled later)

You may control cookie preferences through your browser settings. For more, refer to our Cookie Policy.

6. Disclosure and Sharing of Information

We do not sell or rent your personal data. We may share limited data with:

  • Payment processors and banks, for secure payment handling
  • Courier and logistics partners, for product delivery
  • Legal, compliance, or tax authorities, if required
  • IT and cloud service providers, for platform management
  • Third-party marketing tools, with your prior consent

All partners are contractually bound by strict confidentiality and data protection obligations, and follow data protection norms.

7. Data Security

We adopt industry-standard and government-recommended security practices to protect your data, including:

  • SSL encryption for secure data transfer
  • Secure payment gateway integration (compliant with RBI guidelines)
  • Access control and authentication mechanisms
  • Restricted staff access
  • Continuous system monitoring
  • Periodic security audits
  • Regular internal data audits and monitoring

Our practices meet the standards reflected on top numismatic platforms.

8. Data Retention

We retain your data only for as long as it is necessary:

  • To complete transactions and auction settlements
  • To meet legal or tax obligations (e.g., GST and compliance)
  • To Maintain records for GST and compliance
  • For archival and accounting purposes

Once retention is no longer necessary, data is securely deleted or anonymized.

9. Your Rights

As per Indian data protection laws, you may:

  • Access your personal data
  • Request correction or updates
  • Withdraw consent for data usage (for non-essential purposes)
  • Request erasure or restriction (subject to applicable retention laws)
  • Disable cookies
  • Opt out of promotional messaging

To exercise your rights, write to us at pastfindsindia@gmail.com.

10. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we discover that such data has been inadvertently collected, we will delete it promptly.

11. Fraud Prevention & Account Action

To maintain auction integrity (as done by Falcon, Rajgor, Marudhar):

We reserve the right to:

  • Verify identity and address
  • Suspend accounts involved in fraudulent bidding
  • Block users for non-payment of auction lots
  • Report illegal activities to authorities

This is essential for a legally compliant auction platform.

12. Grievance Redressal Mechanism

In accordance with Rule 5(9) of the IT Rules and Rule 4(5) of the E-Commerce Rules, 2020:

Grievance Officer
Name: [To be updated]
Email: pastfindsindia@gmail.com
Phone: +91-9971940579
Working Hours: Monday to Friday, 10 AM to 6 PM

Complaints will be acknowledged within 48 hours and addressed within 15 working days.

13. Amendments to this Policy

We reserve the right to modify this Policy at any time. Any updates will be posted on this page with the revised effective date. Continued use of our services after changes implies acceptance of the updated policy.

14. Contact Us

For questions or clarification about this Privacy Policy:

Timeless Legacy Collections Pvt Ltd
Email: pastfindsindia@gmail.com
Phone: +91-9971940579
Address: [Registered Business Address]