Return & Refund Policy

This Return, Refund, and Cancellation Policy (“Policy”) governs the rights and obligations of users making purchases through the platform of Timeless Legacy Collections Pvt Ltd (“Company,” “we,” “us,” or “our”), whether through direct sale or auction. By transacting on our platform, you agree to the terms of this Policy.

All buyers acknowledge and agree to the terms of this Policy by completing any transaction; fixed-price or auction-based.

1. General Policy

We deal in vintage, collectible, and unique items including banknotes, coins, and stamps. Given the nature of our products, returns and refunds are strictly limited, and auctions are considered final and binding once concluded.

  • All sales are generally final
  • Auction sales are absolutely final and binding
  • Returns are accepted only in rare, clearly defined exceptions
  • Disputes must be supported by mandatory unboxing video evidence

This is consistent with practices across major Indian auction houses.

2. Return Policy

We follow a no-return policy, except in the following exceptional cases:

a. Item Delivered is Incorrect

If the item received is not what was ordered, you must notify us within 48 hours of delivery, along with unboxing video evidence and photographs.

b. Item is damaged in Transit

If your item arrives visibly damaged, notify us within 48 hours of delivery. You must provide:

  • Clear photos of the packaging and the damaged product
  • Unboxing video evidence (mandatory for collectible claims)

Note: Minor aging, toning, wear, discoloration, counting marks, or paper softness are not defects.

These are natural characteristics of vintage collectibles and do not qualify as damage, following industry norms.

c. Item is Missing or Incomplete

If part of the consignment is missing or not received as per the invoice, report it within 48 hours.

Return shipping instructions (if accepted) will be shared by our support team. All returns must be made via trackable courier and in original condition.

3. Refund Policy

Refunds are applicable only in the following scenarios:

  • Product was wrongly delivered (not ordered by buyer)
  • Order was paid but could not be fulfilled from our end
  • Product was damaged beyond collectible value (based on visual evidence)

Refunds for Auction Items

In the rare instance where a refund for an auction lot is approved by the Company:

  • The hammer value (final winning bid amount) will be deducted from the refund.
  • Only the buyer’s premium, applicable taxes, and shipping charges may be considered for refund (subject to eligibility).
  • The hammer value is always non-refundable, as the winning bid is a binding commitment under auction rules.

a. Timeframe for Refunds

  • Refunds will be processed within 7–10 working days of approval.
  • The refund will be credited using the original mode of payment.

b. No Refunds For:

  • Change of mind or buyer’s remorse
  • Misinterpretation of product description or grading terminology
  • Minor flaws inherent in collectibles
  • Variations in colour/texture due to digital photography
  • Auction purchases (except when cancelled by the Company)
  • Disputes without unboxing video evidence
  • Delayed complaints beyond the 48-hour window

4. Order Cancellation Policy

a. Buy Now Orders

You may cancel a direct (non-auction) order within 12 hours of placing it, provided it has not been processed or shipped. Once dispatched, cancellations are not allowed.

To cancel, email us at pastfindsindia@gmail.com with your order number and reason for cancellation.

b. Auction Orders

All auction orders are final and non-cancellable once the auction closes. Failure to honour a winning bid will result in:

  • Immediate blacklisting
  • Suspension from future auctions
  • Possible legal recovery actions

5. Shipping Costs on Returns

If a return is accepted under this policy:

  • The cost of return shipping will be borne by the buyer, unless the error was on our part.
  • Returned items must be properly packaged and insured for safety.
  • Insurance is recommended and is the buyer’s responsibility.

Loss or damage during return transit is not our liability.

6. Dispute Resolution

In case of disputes related to return/refund requests:

  • Write to our Grievance Officer
  • Provide complete supporting evidence (photos + unboxing video)

If unresolved, disputes may be referred to a mediator/arbitrator or the consumer forum as per the applicable law. Further remains unresolved, disputes may be escalated to:

  • Mediation/Arbitration
  • District Consumer Forum
  • National Consumer Helpline
  • Central Consumer Protection Authority (CCPA)

7. Grievance Redressal

As per the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer
Email: pastfindsindia@gmail.com
Phone: +91-9971940579
Working Hours: Monday to Friday, 10 AM – 6 PM

We will acknowledge complaints within 48 hours and resolve them within 15 working days.

8. Policy Revisions

We reserve the right to amend or update this Policy at any time. Changes will be effective upon publication on our platform. Continued use of the platform implies acceptance of the revised Policy.